Return and Refund Policy
Return / Exchange Policy
Customer satisfaction is our top priority. All the items we sell are new. Therefore to maintain our excellent standards and service, every item returned is carefully examined before accepting. You must request a RA number prior to shipping back.
We charge a 60% restocking fee. We will only accept a return if unworn, unaltered and returned within 14 business days of receipt. Items must be in original packaging with all tags attached and odor-free. Items that do not meet these criteria will not be returnable or exchangeable.
Return shipping is the customer's responsibility. Please package items with care to ensure safe delivery back to us with a RA number must be clearly written on the outside of the box or the package will be returned to the sender. We cannot accept items back for return that reach us crushed, bent, permanently creased or otherwise damaged. Shipping fees are nonrefundable If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
RETURN AUTHORIZATION: A return authorization number must be requested within 5 days of receipt by emailing us email@example.com. The RA number should be written on the outer shipping box.
TIMELINE: Return authorization numbers are valid for 3 days. To remain eligible for return, your package must be postmarked within 3 days of the original RA issue date. Wigs returned without an RA number are ineligible for refunds. Wigs received more than 14 days past the original order date will not be accepted and will be returned to you at your expense.
CONDITION: To be eligible for return, the wig must be in original condition, complete with hair net, original tag attached, tissue paper, wig box and any inserts originally included. The wig may not have been brushed, combed, styled, washed, altered or worn. It must be free from makeup, odors (such as cigarette or cigar smoke), gels, sprays and other hair care products.
PAYMENT METHOD: Credit will be given via the original payment method or account. If you have paid by bank check, gift card, money order, wire or Venmo we cannot issue cash refunds; Credit will be issued in the form of an in store credit.
DEFECTIVE PRODUCTS: Please open and inspect your items upon receipt of your order. Our quality control measures ensure that your items have been inspected at least three times before they are shipped to you. For this reason, product defects are extremely rare. Defects must be reported within 3 days of receipt. Defective items will be replaced (at no expense to the customer) for the same item ordered.
PROCESSING TIME: Please allow 3 weeks for processing of your refund.
INSURANCE: To comply with insurance codes, we cannot accept a wig back for exchange or credit after customer requests and receives a receipt from us for a cranial prosthesis.
EXCEPTIONS: Some select wigs (such as clearance wigs and color rings) are final sale. These will be very clearly marked in red as
"No Returns" in the product description.
ONE TIME FREE EXCHANGE: No fee is charged if you return your wig for a store credit towards another wig. Store credits cannot be refunded to a credit or debit card. Wigs may be exchanged one time with no fees shipping cost is the customer's responsibility.. The second exchange is subject to a 30% restocking fee The third wig is final sale. Standard shipping fees will be deducted from your credit.
CONSULTATIONS: We do not recommend ordering multiple wigs with the intention of keeping only one of them. If you are unsure of your selection, we recommend utilizing our wig consultation service to avoid unnecessary returns and shipping expenses. Our experienced professionals would be happy to assist you with your selection. If you are returning a wig, we strongly encourage you to send a hair swatch and/or photographs with your return so that our wig consultant can assist you in selecting a more suitable color and or style. Please email us at firstname.lastname@example.org for help.